As soon as your order leaves our warehouse, we send you an email confirming the shipment of your parcel with a link to track it. 🕵🏻‍♀️

Tracking is also available on our website on the “ Track My Parcel ” page.

Please note, our warehouse does not prepare orders on weekends or public holidays :)

If your parcel is lost and hasn't been reported after 1 month, unfortunately, we will not be able to refund your order.

Sometimes deliveries take a little longer. Our delivery times are indicated in business days (weekends and public holidays are when our warehouse is closed, and our carriers rest), and are counted from the date the parcel is shipped.

You can always check the details and status of your delivery through the parcel tracking link: “ Track My Parcel ” or in your Customer Dashboard > My Orders > Track Parcel

If your parcel is more than 3 business days late (excluding weekends/public holidays), please contact our customer service, and we will find a solution together.

If your parcel is lost and not reported after 1 month, unfortunately, we will not be able to refund your order.

Unfortunately, the majority of delivery services are not legally required to go up to the upper floors. It's at the driver's discretion depending on how much time they have left to deliver other parcels.

If you want your package to be delivered to someone else (a guardian/neighbor), you need to inform the delivery driver at each delivery.

If there is any mistake in your package (it's very rare, but we apologize in advance if this has happened to you 💚), please contact our customer service via this contact form.

Oops, we're really sorry for this inconvenience! 😔

To fix this issue, please contact our customer service by filling out the contact form .

To modify your address or delivery method, go to your Customer Space > My Subscriptions > Edit > at the bottom of the page > My delivery method .

⚠️ Make sure to modify your main address so the change is applied to your future orders.

We deliver in mainland France within 3 business days from the dispatch of your order (excluding weekends and holidays) via pick-up point (Mondial Relay) or directly to your home (DPD, Chronopost, Colissimo).

The Chronopost express delivery guarantees a delivery within 24 to 48 hours (business days only, excluding weekends and holidays) for any order confirmed before 11 am.

• Delivery in mainland France

We deliver to over 60 countries in Europe and around the world to stay close to you. 🌎

• Belgium - Luxembourg - Netherlands - Germany

Note: We do not deliver textile products or boxes containing textiles in Germany.

• Rest of the World

DOM-TOM : Guadeloupe, Guyane française, Martinique, Mayotte, La Réunion, Saint-Barthélémy, Saint-Martin, Saint-Pierre-et-Miquelon

Asia-Pacific area :  Australie, Corée du Sud, Émirats Arabes Unis, Hong Kong, Israël, Japon, Singapour, Thaïlande, Vietnam

For countries outside the European Union, customs fees and VAT may apply to the value of your order. These will be requested from you upon delivery of your parcel by the local carrier in connection with the customs office in the destination country.

We offset and minimize the ecological impact of our shipments in mainland France by prioritizing partners offering green and sustainable transport solutions. Most of our carriers aim for carbon neutrality by offsetting the emissions related to their shipments.

Diapers

You are subscribed (lucky you!) and your child is switching sizes or becoming potty trained (yay!). We refund unopened and intact diaper packs dating less than 3 months old with undamaged packaging (no holes, openings, or tape...):

• For orders older than 3 months, Joone covers the return costs

1. Go to the menu of your Customer Space > My Orders > Manage Your Returns or HERE using your order number starting with 248...
2. Generate your own return label.
3. Simply stick this label onto your package.
4. Drop it off at a Relay Point. 😉

We will refund you, excluding shipping fees, for your diaper package upon receipt at our warehouse if the package meets the requirements (approximately 3-4 weeks after the deposit at the Relay Point).

We accept returns for the following countries: Mainland France, Germany, Netherlands, Belgium, Luxembourg, Spain, Italy, Monaco.

Other Products and Archive Collections

To make a return, go HERE using your order number starting with 248...

We accept and refund (excluding shipping fees) products within a period of 14 days from the date of receipt of your order.

Products must not be used and packaging must remain intact (otherwise, we reserve the right to refuse the refund).

To make a return, go HERE with your order number starting with 248...

We accept and refund (excluding shipping costs) products within 14 days from the receipt of your order.

The products must  not be used and the packaging must be intact (otherwise, we reserve the right to refuse the refund).

Returns for the Archives collection are subject to the same return policy.

JOONE was created by Carole in 2017 to meet an essential need for parents: to trust what they buy for their babies. They wanted products that shared their values: trust, purity, love... Products that were unavailable at the time.

It is from this desire for impeccable quality and transparency that JOONE was born. Thus, we hope to reconcile our community with the worlds of manufacturing and distribution.

Still driven by our desire for transparency, we offer traceable products and open the doors of our factories to always show you where and how they are made.

To discover the origin of our products and our manufacturing videos, visit here .

The answer is NO: in accordance with current cosmetic regulations: REGULATION (EC) No 1223/2009 OF THE EUROPEAN PARLIAMENT AND COUNCIL of November 30, 2009, concerning cosmetic products.

Moreover, the founder of JOONE has been a passionate animal rights defender and a vegetarian for over 20 years. It is very important to her and the rest of the team to respect animal rights. So no, JOONE does NOT conduct ANY animal testing... And NEVER will.

There's a first time for everything!

We wrote these two comprehensive articles on the subject: 

• How to choose the right diaper size: https://joone.com/blogs/infos/how-to-choose-the-right-diaper-size-for-your-baby
• Our 5 tips for changing your baby's diaper properly: https://joone.com/blogs/news/5-tips-for-changing-your-baby-s-diaper-like-a-pro

The causes of leaks can be quite varied but most often come from a size issue ( see our size guide ).

We have developed a tool to give you tips and advice based on the situation you're in, it's available HERE 😊

If your baby is a newborn (even more so if breastfed), and leaks mainly occur in the back: don’t worry, at this age, stools are naturally more liquid and overflow. It’s a normal physiological phenomenon that we explain in detail HERE.

If your baby's skin is marked by the diaper, it might be either too small or too tight.

If your baby's skin is not marked, the diaper might actually be a bit too large. It can also be caused by clothing/equipment that may shift the diaper (bodysuit, baby carrier...).

Our advice to check if the diaper is properly fitted : you should be able to fit one finger between your baby's skin and the diaper.

Finally, if the leaks mostly occur at night, it could be due to your baby's sleeping position or an absorption issue (in some cases, choosing a larger size for the night may be an option).

Since the beginning of JOONE, we have been working with a French family-owned company in the Vosges region. A manufacturer of diapers for over 10 years, we are pleased to have combined their expertise with our transparency requirements. A true guarantee of quality and control, each JOONE diaper represents an absolute standard: dermatologically tested and made with PE/PLA for the surface layer. We also work with a Danish company for the manufacturing of our Origine diapers and Pants.

Working with artisans and SMEs with recognized expertise is crucial for JOONE. Indeed, we make it a priority to choose better-quality raw materials from France or Europe, which value the richness of the local regions.

No, there are no cosmetic products in our diapers. That’s why there is no INCI list for our diapers. The INCI list is mandatory for all cosmetic products. You can access the full composition of our diapers by clicking here. 😉

Our diapers contain SAP. It is a synthetic component used in all diapers worldwide.

SAP is a synthetic material that has been used for over 20 years and is common in all diapers sold worldwide. It is used for its high absorbent capacity, up to 150 times its weight.
The SAP used in Europe is subject to European Union regulations, which make it of better quality than in the United States or Asia, for example.
The outer layer on which our patterns are printed (which is never in contact with the baby’s skin) is polyethylene with a very light weave to allow the skin to breathe as much as possible. All components of our diapers are regulated, and we conduct toxicological tests that are available on our website.

FSC® stands for "Forest Stewardship Council®." It is an international non-profit organization dedicated to promoting responsible forest management worldwide.

Having the FSC® label means that the cellulose used in all our diapers comes from well-managed Finnish forests certified by FSC® and other controlled sources. We are FSC® certified under license C153851.

The cellulose in our diapers is guaranteed T.C.F., which means "Total Chlorine Free." More specifically, it means that it has been bleached without chlorine or any chlorinated agents.

All our care products are made with the same transparency and effectiveness requirements as our diapers.

They are all made in France, certified organic by ECOCERT, and contain over 98% ingredients of natural origin.

To learn everything about our care products, their production, and composition, click here!

All our baby textiles are made in France and traceable. They are woven, printed, and sewn in our Parisian workshops or near Troyes.

Our swaddles and bodysuits are Oeko-tex certified.

Our range of perfect dietary supplements was developed in France near Montpellier with healthy and transparent formulas.

They only contain plants, minerals, and vitamins.

No coloring, no flavoring, no preservatives, and no gluten.

Our dietary supplements are compatible with breastfeeding and vegan diets.

The formulas of our supplements are perfectly healthy, and they are fully compatible with breastfeeding.

There are no contraindications to using them during pregnancy, but it is necessary to consult a medical opinion before starting a program.

Our women's cosmetics have been developed and formulated with our quality, control, and transparency requirements. Completely made in France, they are composed of over 98% natural ingredients, certified organic by ECOCERT, and rated 100/100 on Yuka.

They were designed for all women, with the help of our community, and are thus perfectly healthy and compatible with pregnancy and breastfeeding. .

We accept most credit cards (VISA, MASTERCARD, AMEX...).

However, we do not accept prepaid cards (e.g., VISA Electron), bank transfers via RIB, PayPal, checks, or restaurant vouchers. 😬

Your card will be charged on the date your order is prepared, which depends on the frequency of shipments you have chosen. By default, shipments/charges are made every 30 days.

If you want to change your card or if your current card is no longer valid while you have a subscription, you can update it directly from your Customer Dashboard.

JOONE offers traceable products, thanks to DOORZ, the first tool that allows the tracking of our products using “blockchain” technology through a QR code: from raw materials to shipment.

JOONE supplies over 350 pharmacies, 30 nurseries, and 30 maternity wards, offering parents the same high-quality diapers they use at home. JOONE also has a selective network of quality partners, both in e-commerce (Blissim, La Belle Vie), retail (Monoprix, Galeries Lafayette, le Drugstore Parisien, Printemps), and hospitality (4 Seasons George V, Hyatt), to best support families who travel. Where to find us?

Contact us